11:00 AM11:00

Summer 2019 Lunch and Learn - Customer Engagement

Make the most of your lunch break at Market.

Enjoy a light meal while you learn some cutting edge techniques to engage with your customers and solidify you their loyalty.

Shawn Doane

Shawn Doane

Speaker Shawn Doane from SmartWerks will teach how to turn customers into raving fans of your company. He will be discussing how to grow your customer list and how to stay in frequent contact with your customers using text messaging, which is coming to be the most effective way to communicate with your customers.

Polls have predicted that by 2020, 85 % of interactions between brands and consumers would be managed without speaking. Studies show that 5 billion people globally send and receive SMS messages, that is about 65 % of the population.

Also he will be discussing how to grow your customer list with WiFi marketing and show how customers can opt in.

Ty Bate

Ty Bate

Speaker Ty Bate will represent Podium, named one to the Forbes’ Next Billion-Dollar Startups and powering over 30,000 businesses.

Bate will present The Evolving Customer Journey. “Near me” searches have become the norm. Technology has played a huge part in that. Customers look to the top results in Google and trust reviews as much as a friend’s recommendation.

What happens after you've been found? How easy is it for a customer to connect with your business? Customers demand convenience, and businesses that don’t adapt will be left behind.

In this seminar, we will be discussing:
How the modern customer journey has changed

What businesses can do to leverage convenience and win more customers

Which tools can help your business adapt to meet your customers' demands

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