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March 23, 2011 - Leading natural and organic bedding
producer,
Natura World, said today it has created a turnkey
warranty support program for independent retailers where
the manufacturer takes responsibility for the process
from the first call through repair or replacement of
product, if necessary.
Retailers participating in the program will supply
their customers with a toll free number that they can
call for warranty related matters. A specially trained
group of Natura World customer service representatives
field these calls and can handle a range of services
from questions about the products they have purchased,
the scheduling of home inspections and then the repair
or replacement, if necessary.
“We believe this program solves a common problem
smaller retailers have. They must dedicate so much of
their time to sales to generate revenue, yet they also
want to be helpful to their customer with warranty
issues. The problem is that there are so many hours in a
day, and usually sales needs to take priority. With our
program they can now rest assured that their customers’
needs are being handled in a responsive, caring and
professional manner by Natura, leaving them the time to
focus on more income producing areas of their business,”
said Natura World President Ralph Rossdeutscher.
The company beta tested the new warranty program with
a small group of retailers late last year in Canada to
refine the offering before being rolled out more
broadly.
“The core of our business has always been the smaller
retailer. It is where we began and they remain an
important part of our dealer base today as well. The
response we have gotten is tremendous as our dealers see
the warranty support program as a real value added
service our company provides for them,” he added.
Natura World is a family-owned business with a unique
approach to sleep. They develop innovative products for
all areas of sleep, not just a mattress or a pillow.
Natura World’s goal is to eliminate common sleep
disturbances and help people sleep well in order to live
better.
To learn more about Natura’s luxurious products or
to find a retailer near you, visit
www.naturaworld.com. |
